Total IT Service IT Consulting service plays a key role in assessing and defining your IT infrastructure(both hardware and software) and gives the best solution support. Our consulting experts operates collaboratively with your IT team to perform an objective assessment of your current infrastructure and support strategy, identifying the gaps, recommending the solution in-line with your business goals, and implementing the processes for gaining optimum returns on your IT investments.
The service also provides a business management process, including company strategy, process design, implementation, software development and continuous operational support. We care your each IT aspects to establish 100% availablity of IT resources to support your business.
Total IT Service Modular Approach to IT Support
Our Capacity Planning supports the optimum and cost-effective provision of IT services by helping organizations match their IT resources to business demands. The high-level activities include:
- Application Sizing
- Workload Management
- Demand Management
- Resource Management
- Performance Management
Design Plan provides a framework and approach for the Strategic and Technical
Design and Planning of IT infrastructures. It includes the necessary combination
of business strategy, with technical design and architecture. The Design Planing
drives both the Procurement of new solutions and is responsible for the
initiation and management for strategic business change.
Deployment provides a framework for the successful management of design, build,
test and roll-out projects. It includes many project management
disciplines in common, but has a broader focus to include the necessary integration
of Release Management and both functional and non functional testing.
Software Asset Management(SAM) is the practice of integrating people, processes
and technology to allow software licenses and usage to be systematically tracked,
evaluated and managed. SAM represents the software component of IT asset management.
This includes hardware asset management because effective hardware inventory
controls are critical to efforts to control software. This means overseeing
software and hardware that comprise an organizationís computers and network.
Application Management Support
Application Management set encompasses a set of best practices proposed to improve
the overall quality of IT software-development and support through the life-cycle
of software-development projects, with particular attention to gathering and
defining requirements that meet business objectives.
Operations Management provides the day-to-day technical supervision of the
IT infrastructure. Often confused with the role of Incident Management from
Service Support, Operations has a more technical bias and is concerned not
solely with Incidents reported by users, but with Events generated by or
recorded by the Infrastructure. IT Operations may often work closely alongside
Incident Management and the Service Desk, which are not-necessarily technical,
to provide an 'Operations Bridge'. Operations, however should primarily work
from documented processes and procedures and should be concerned with a number
of specific sub-processes, such as: Output Management, Job Scheduling, Backup
and Restore, Network Monitoring/Management, System Monitoring/Management,
Database Monitoring/Management Storage Monitoring/Management.
Incident Management aims to restore normal service operation as quickly as possible
and minimize the adverse effect on business operations, thus ensuring that the
best possible levels of service quality and availability are maintained.
Normal service operation is defined as service operation within Service
Level Agreement(SLA) limits.
Problem Management aims to resolve the root causes of incidents and thus to minimize
the adverse impact of incidents and problems on business that are caused by errors
within the IT infrastructure, and to prevent recurrence of incidents related to
these errors. A `problem' is an unknown underlying cause of one or more incidents,
and a `known error' is a problem that is successfully diagnosed and for which
either a work-around or a permanent resolution has been identified.
Problem management differs from incident management. The principal purpose of problem
management is to find and resolve the root cause of a problem and prevention of
incidents; the purpose of incident management is to return the service to normal
level as soon as possible, with smallest possible business impact.
A basic goal of Security Management is to ensure adequate information security. The
primary goal of information security, in turn, is to protect information assets
against risks, and thus to maintain their value to the organization. This is commonly
expressed in terms of ensuring their confidentiality, integrity and availability,
along with related properties or goals such as authenticity, accountability,
non-repudiation and reliability.
Our Service Support focuses on the inhouse IT Team and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions.
To a business, customers and users are the entry point to the process model. They get involved in service support by:
- Asking for changes
- Needing communication, updates
- Having difficulties, queries.
- Real process delivery
Our service desk functions as the single contact-point for end-users incidents. Its first
function is always to "create" an incident. If there is a direct solution, it attempts to
resolve the incident at the first level. If the service desk cannot solve the incident
then it is passed to a 2nd/3rd level group within our incident management system. Finally
the problem solved with all tracks of solution records that maintained on line into service support